Skaha Ford Inc. in Penticton, BC Closed now

Reviews about Skaha Ford Inc.

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  2020-08-15, by Tina Lapusniak
  Waited days for an appointment for our Mustang. Dropped car off previous afternoon for 0800am appointment. Heard nothing from service department so we called at 100pm. They knew nothing about appointment, no work order. Blamed it on the person who had called in sick that day. Car finally ready next day afternoon. Safety check and minor repairs done. Our bill was $625. Safety check description of car was incorrect..not the car that was in for service. Right turn signal still not working. That should of been part of the safety check, not? Went to talk to service manager Chris. Would not take blame for any of our concerns. Would reissue safety inspection with the right car description but it would take at least another day. Would have to book another appointment for the right turn signal repair and would have to pay for that. We paid for a safety inspection already!! Asked him if email of revised safety inspection could be sent today as we have the vehicle for sale. Chris replied, too busy, computer was busy and he would have to manually put in correct information before it could be sent to us. This was at 200pm..open until 600pm. Very disappointment in the terrible service we received at Skaha Ford. We have two Mustangs and it was our service dealer. After this display of incompetence we are now regretting our choice.
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  2019-09-26, by Jacob Dunlop
  I have been a ford customer for the past 3 years and I previously had issues with the service department and now ive Been having issues with service yet again. Took my truck in for a oil change and tire rotation ongoing transmission issues and a wash/vaccum ( Wich was actually half done) and left with a rub in a wheel. Took it back for a afternoon and they redid a brake service that was done 5 months previously. Yet again left with a rub and a unwashed truck. No communication that there wasn't a detailer or transmission guy in and no appointment set up to return for these issues. Its now been over a week with no contact. The service department is falling through the cracks